Frequently Asked Questions (FAQs)

1. Where is Abronis based?

Porewish is an online beauty and cosmetics store operated by QIANQING INTERNATIONAL LIMITED, a company registered in Hong Kong.

We work with international suppliers and fulfillment partners to serve customers in the United States and other supported markets.

2. Where are orders shipped from?

Our products may be shipped directly from our suppliers and fulfillment partners in China.

The shipping origin may vary depending on the product and fulfillment arrangements.

3. How long does shipping take?

Orders are generally processed within 1–2 business days.

For orders shipped to the United States, estimated transit time is 7–15 business days after dispatch.

The total estimated delivery time is approximately 8–17 business days.

Delivery estimates may vary due to carrier operations, customs processing, weather, or other circumstances.

4. Do you offer free shipping?

Yes. Eligible United States orders with a merchandise subtotal of USD $39 or more qualify for free standard shipping, subject to our Shipping Policy.

For orders below the threshold, applicable shipping charges are displayed at checkout.

Shipping terms for other countries may vary.

5. Will I need to pay import duties?

Porewish covers applicable import duties and import-related fees as described in our Shipping Policy.

Any taxes or other customer-payable charges will be disclosed as required by applicable law.

6. How can I track my order?

If tracking information is available for your shipment, we will provide it after dispatch.

Please allow time for the carrier to update tracking information.

If you need assistance, contact support@porewish.com with your order number.

7. Can I cancel my order?

Please contact us at support@porewish.com as soon as possible if you wish to cancel an order.

We will make reasonable efforts to accommodate cancellation requests before dispatch.

Once an order has shipped, cancellation may no longer be possible, but eligible products may still be returned under our Refund & Return Policy.

8. What is your return policy?

We accept eligible return requests within 30 days of delivery.

For change-of-mind returns, products must generally be unopened, unused, and in their original condition.

Opened or used cosmetics are generally not eligible for change-of-mind returns for hygiene and safety reasons.

Your statutory rights for defective or nonconforming products remain unaffected.

9. Who pays for return shipping?

Customers are responsible for return shipping costs for eligible change-of-mind returns.

If you receive a damaged, defective, or incorrect product, Abronis will cover any necessary return shipping costs or provide another appropriate resolution.

Please contact our support team before returning an item.

10. Where do I send a return?

Approved returns may be sent to our designated return location in Anaheim, California, United States.

Please email support@porewish.com before shipping a return to obtain authorization and confirm the return instructions.

Do not send items to our Hong Kong registered office.

11. What if my item arrives damaged or incorrect?

Please contact support@porewish.com with your order number, a description of the problem, and photographs where reasonably available.

After reviewing the issue, we will offer an appropriate resolution, which may include a refund or a free replacement.

12. How long do refunds take?

Once your refund is approved, we will initiate it to your original payment method within 5 business days.

Your bank or payment provider may need additional time to complete the transaction.

13. What payment methods do you accept?

We accept the payment methods displayed at checkout.

Available payment methods may vary by location and payment provider.

14. Are Abronis products suitable for sensitive skin?

Skin sensitivity varies from person to person.

Please review the product's ingredient list, directions, and warnings before use.

If you have known allergies or skin sensitivities, consult an appropriate healthcare professional when necessary.

Discontinue use if irritation occurs.

15. Do you ship internationally?

We serve customers in the United States and selected international markets.

Available shipping destinations, delivery estimates, and shipping charges may vary by country and will be indicated at checkout or in our Shipping Policy.

16. How can I contact Abronis?

For order assistance, returns, refunds, or general inquiries, please contact:

Email: support@porewish.com

Website: https://www.porewish.com

Operating Company: QIANQING INTERNATIONAL LIMITED

We will review your inquiry and respond as soon as reasonably possible.